Privacy Policy

How freshcardetail collects, uses, and protects your personal data.

Last updated: 2026-06-25

Note: This document is a template that requires review by a qualified lawyer before the site goes live. It should not be relied upon as final legal advice.

1. Who We Are

freshcardetail is a professional detailing studio and online academy operated at Via M. Garbagni, 33, 24044 Dalmine BG, Italy. We are the data controller for personal data collected through this website and in connection with our services.

Contact: legal@freshcardetail.com

2. What Data We Collect

We collect personal data that you provide to us directly when you:

Submit an enquiry or book a service through our contact form
Enrol in an Academy course
Order a gift card
Contact us by phone, email, or WhatsApp

The data collected includes: name, email address, phone number, vehicle details, and any additional information you include in your message.

If you consent to analytics cookies, we also collect anonymised data about your visit through Google Analytics 4 (GA4), including pages visited, referral source, and device type. IP addresses are anonymised.

3. How We Use Your Data

To respond to your enquiry and provide the requested service
To send confirmation of bookings or course enrolments
To manage gift card orders
To understand how visitors use the website (GA4, analytics only, with your consent)
To comply with our legal obligations

4. Legal Basis for Processing

We process your personal data on the following legal bases under GDPR Article 6:

Contract: processing necessary to take steps prior to entering into a contract (enquiries, bookings)
Legitimate interests: responding to communications directed to us
Consent: analytics cookies (you may withdraw consent at any time via our cookie preferences panel)

5. Data Sharing

We do not sell your personal data. We share data only with:

Google LLC (Google Analytics 4, if you consent to analytics cookies) — data may be transferred to the United States under Standard Contractual Clauses.
Service providers who assist us in operating the website, subject to appropriate data processing agreements.

6. Data Retention

We retain personal data collected via enquiry forms for as long as necessary to respond to and complete the enquiry, and thereafter for up to 3 years for the purposes of maintaining business records. Analytics data is retained according to Google Analytics default settings (up to 14 months).

7. Your Rights

Under GDPR, you have the right to: access, rectify, erase, restrict, or port your personal data; object to processing based on legitimate interests; withdraw consent where processing is based on consent; and lodge a complaint with the Italian supervisory authority (Garante per la Protezione dei Dati Personali — garanteprivacy.it).

To exercise your rights, contact us at legal@freshcardetail.com.

8. Cookies

For full details of the cookies we use, see our Cookie Policy.

9. Contact

Email: legal@freshcardetail.com
Address: Via M. Garbagni, 33, 24044 Dalmine BG, Italy
Phone: +39 374 4818452