Refund & Cancellation Policy

1. EU Consumer Right of Withdrawal

Under EU Directive 2011/83/EU (Consumer Rights Directive), you have the right to withdraw from a distance contract within 14 days without giving any reason. For service contracts (studio bookings), the withdrawal period begins on the day the contract is concluded.

Important: If you request that a service begins during the 14-day withdrawal period, you acknowledge that you will lose your right of withdrawal once the service has been fully performed.

2. Studio Services — Cancellations

• Cancellation more than 48 hours before appointment: Full refund of any deposit paid.
• Cancellation less than 48 hours before appointment: Deposit is non-refundable. This reflects studio time reserved for your vehicle that cannot be reallocated at short notice.
• No-show: Any deposit paid is forfeited.

We reserve the right to reschedule an appointment where unforeseen circumstances prevent us from completing the service. In such cases, any deposit paid is either refunded in full or transferred to the rescheduled appointment at your preference.

3. Academy Online Courses

• Before accessing course content: Full refund within 14 days of purchase.
• After accessing course content: By requesting access before the 14-day period expires, you acknowledge that you lose your right of withdrawal. Refunds are not provided once course content has been accessed, unless the content is materially defective.

4. In-Person Academy Sessions

• Cancellation more than 7 days before session: Full refund or transfer to a future session date.
• Cancellation 3–7 days before session: 50% refund or full transfer to a future date.
• Cancellation less than 3 days before session: No refund. Transfer to a future session is at our discretion.

5. Gift Cards

Gift cards are non-refundable once issued. They are valid for 12 months from the date of issue and may be applied towards any studio service or Academy course of equal or greater value.

6. How to Request a Cancellation or Refund

To cancel a booking or request a refund, contact us at support@freshcardetail.com or by phone at +39 374 4818452. Please include your booking reference and the reason for the cancellation.

Refunds are issued to the original payment method within 14 days of approval.

7. Governing Law

This policy is governed by Italian law and EU consumer protection legislation. Nothing in this policy affects your statutory rights as a consumer.